Privacy Policy

Last Updated: December 1, 2025

Rixelon ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cllid.com and use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Make a purchase or transaction

Subscribe to newsletters or communications

Participate in surveys or feedback forms

This information may include:

Name and contact details (email address, phone number)

Billing and payment information

Account credentials (username and password)

Demographic information

Professional background and interests

1.2 Automatically Collected Information

When you access our website, we automatically collect certain information, including:

IP address and device identifiers

Browser type and version

Operating system

Pages visited and time spent on pages

Referring website addresses

Click patterns and navigation paths

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience and gather information about usage patterns. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We use the collected information for the following purposes:

Service Delivery: To provide, maintain, and improve our educational platform and masterclass content

Account Management: To create and manage your user account and enrollment

Payment Processing: To process transactions and send billing information

Communication: To send administrative information, updates, and respond to inquiries

Personalization: To customize content and recommend relevant masterclasses

Marketing: To send promotional materials and newsletters with your consent

Analytics: To analyze usage patterns and improve our services

Security: To protect against fraud, unauthorized access, and security threats

Legal Compliance: To comply with legal obligations and enforce our terms

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 Service Providers

We engage third-party companies to perform services on our behalf, including:

Payment processing and fraud prevention

Email delivery and communication services

Hosting and infrastructure providers

Analytics and data analysis services

Customer support platforms

3.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.3 Legal Requirements

We may disclose your information when required by law or to:

Comply with legal processes or government requests

Enforce our terms and conditions

Protect our rights, property, or safety

Prevent fraud or security issues

3.4 With Your Consent

We may share information with third parties when you have given explicit consent.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest

Secure socket layer (SSL) technology

Regular security assessments and updates

Access controls and authentication procedures

Employee training on data protection

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

Provide our services and maintain your account

Comply with legal, accounting, or reporting obligations

Resolve disputes and enforce agreements

Achieve legitimate business purposes

When information is no longer needed, we will securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

6.1 Access and Portability

Request access to the personal information we hold about you and receive a copy in a portable format.

6.2 Correction

Request correction of inaccurate or incomplete personal information.

6.3 Deletion

Request deletion of your personal information, subject to certain legal exceptions.

6.4 Restriction

Request restriction of processing of your personal information in certain circumstances.

6.5 Objection

Object to processing of your personal information for direct marketing or legitimate interests.

6.6 Withdrawal of Consent

Withdraw consent where processing is based on consent, without affecting prior processing.

6.7 Marketing Communications

Unsubscribe from marketing emails by clicking the unsubscribe link or contacting us at help@cllid.com

To exercise these rights, please contact us using the information provided below.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

Posting the updated policy on our website with a new "Last Updated" date

Sending an email notification to registered users

Displaying a prominent notice on our website

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Rixelon

Musaffah M-9

Abu Dhabi

United Arab Emirates

Phone: +97143993090

Email: help@cllid.com

Website: cllid.com

12. Additional Information

12.1 Cookies Policy

We use the following types of cookies:

Essential Cookies: Required for website functionality and cannot be disabled.

Performance Cookies: Collect anonymous information about website usage and performance.

Functional Cookies: Remember your preferences and enhance functionality.

Marketing Cookies: Track visits across websites to deliver relevant advertising.

12.2 Do Not Track Signals

Some browsers include a Do Not Track feature. Our website does not currently respond to Do Not Track signals.

12.3 Data Processing Legal Basis

We process personal information based on:

Contract Performance: To fulfill our agreement with you

Consent: When you have given explicit permission

Legitimate Interests: For business operations and service improvement

Legal Obligation: To comply with applicable laws

Thank you for trusting Rixelon with your personal information. We are committed to protecting your privacy and providing a secure educational experience.